Delta Delay forced family to drive all night to graduate


  • A soldier and his family drove through the night after a Delta delay caused them to miss a connecting flight.
  • Rashad Ross and his family were on their way to his eldest daughter’s graduation ceremony.
  • He had to pay $950 to rent a car and drive from Atlanta to Jacksonville to do the ceremony.

A US soldier was forced to drive overnight to ensure he wouldn’t miss his eldest daughter’s college graduation after a delayed Delta flight prevented him from making a connection.

Rashad T. Ross is among thousands of other passengers who have been affected by travel chaos this summer. Airlines are struggling to keep up with demand, losing passengers’ luggage, canceling many flights and even separating families when rebooking.

Air Canada flew two cats without its owner, while Qantas booked a 13-month-old baby on a separate flight from his parents.

Ross, who served in the U.S. military for 22 years, was flying with his family from El Paso to Jacksonville on June 2, connecting in Atlanta.

The flight from El Paso was scheduled to depart at 6 a.m., but mechanical problems delayed the flight until the afternoon.

“There was a delay of over six hours and when we landed in Atlanta, there were only 10 minutes left until our connecting flight to Jacksonville took off,” Ross told Insider.

“There was absolutely no way to book after that for the same day and we were forced to abandon the rest of our itinerary.”

After calling Delta customer service, Ross and his family had no choice but to rent a car and drive 10 hours from Atlanta to Jacksonville to make sure they got to the handover on time. diplomas of his eldest daughter.

Airline tickets, a $950 Hertz bill and screenshots of a conversation with Delta customer service were seen by Insider.

Ross said, “I know it may seem trivial, but we exhausted all of our finances trying to get to Jacksonville on time. We absolutely had no expectation to pay for a rental car for this trip.”

Ross, his wife and children.

Ross had to drive at night with his family to Jacksonville.

Rashad T. Ross


He drove from Atlanta to the University of South Florida in Tampa – a drive of about 450 miles – for the ceremony, before returning to Jacksonville International Airport.

Delta did not respond to Insider’s request for comment.

According to Delta’s compensation claims, Ross said he had to wait 30 days before seeking reimbursement for the missed flight, car rental costs and interest charges on his credit card.

After that time expired, Ross contacted Delta again, but was asked to resubmit the claim. “To say we are upset is an understatement.

He emailed Delta’s CEO and customer service again, but received an automated response asking him to go to Delta’s website and resubmit.

Ross went to his daughter’s graduation, but said, “At this point, we just want some kind of acknowledgment that fucking us meant nothing to them.”

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