TAMPA, Fla. (WFLA) – The state of Florida is threatening to withdraw the license of used car dealership Carvana for its ongoing title issues, 8 On Your Side has learned.
Better Call Behnken reviewed an email sent to Carvana by the Florida Department of Highway Safety and Motor Vehicles this week. The email gives a deadline of January 31, 2022 to resolve any issue related to the title of vehicles sold before December 21, 2021.
In the email, the FDHSMV says it “remains concerned about Carvana’s apparent inability to comply with the provisions of Florida law requiring a dealer to apply for title within 30 days of sale and impact this has on Florida consumers “.
If Carvana does not submit title applications by Jan. 31 for any sale made before Dec. 1, the FDHSMV warns that it “may take administrative action to suspend Carvana’s Florida distributor license.”
8 On Your Side has contacted Carvana for comment on the FDHSMV email and is awaiting a response.
Better Call Behnken has reported extensively on Carvana’s title issues, including customers who waited months for title to be issued for their new vehicle and Florida which has filed complaints against the company.
Florida CFO Jimmy Patronis stepped in, saying in a recent interview: “If there isn’t [a] clear title, how did this car end up in your vending machine? “
Several customers even told Better Call Behnken that Carvana offered to buy back their vehicles and give them a replacement after apparent failures to transfer title within 30 days and repeatedly issue temporary beacons instead.
The email exchange reviewed by Better Call Behnken also included a spreadsheet with 300 vehicle sales dating back to late 2019, where the title is still pending transfer. More than 100 of those transactions took place in Florida, according to records.
None of the Carvana customers that Better Call Behnken has spoken with in previous reports are on the list, raising questions about how many additional buyers nationwide are stuck in title limbo.