How to Improve the Hertz Tesla Rental Experience – Rental Operations



Tom Brady on the set of Hertz’s “Let’s Go” campaign. Celebrating the future of mobility by making electric vehicle rental fast, seamless and more accessible.

Photo: Hertz


The first was the big announcement that Hertz was acquiring 100,000 Teslas for rent in the United States. Now that Hertz has succeeded, with Teslas available for rent in about 30 markets, customers are starting to share their experiences. One such reviewer, a Tesla owner named Frenchie, shared with CleanTechnica 10 ideas on ways to improve the experience.

Read the full article here. Below is a summary of his tips for improving electric vehicle rental operations:

  • Allow temporary app access: For those without a Tesla Account, not having the app means the renter is missing the full suite of features.
  • Give a personalized welcome message: that would be a good idea, says Frenchie.
  • Make sure all cars have the latest updates: but block updates during the rental period.
  • Driver Cloud Profiles: Every Tesla driver has a profile, but they don’t translate into Hertz rentals.
  • Low battery warning: to indicate that the renter can return the vehicle with less than 20% charge, which Hertz requests.
  • Preloaded pickup and drop-off destination: Have Hertz locations as favorites for easier navigation.
  • Tesla’s Autopilot and Full Self-Driving Options: If full self-driving isn’t an option, at least include Navigate.
  • Hertz App Training: Renter can access videos as needed to learn more about vehicle operation.
  • More Models: Having a Model S in the fleet would allow Model 3 owners to experience a premium Tesla.
  • Availability of electric vehicles: add more to your fleet!

“The overall experience was good, but it could definitely be improved,” Frenchie said. “I put myself in the shoes of a non-EV/non-Tesla user and felt the process was less polished and polished than renting a traditional ICE car.”

“Tesla ownership has been frictionless and enjoyable,” he said. “Renting one from Hertz hasn’t been the same. It’s a taste of what it’s like to own a Tesla, but it’s definitely not the full experience.

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