Manchester airport nan’s fury as car left with ‘meet and greet’ business came back ‘undriveable’


A furious nan claims she returned from vacation to find her car had been left ‘undriveable’ by a ‘meet and greet’ parking company.

After 10 days in sunny Gran Canara, Madeline Tretton was brought back to reality with a bump after stepping off the plane in Manchester as she waited three hours in the freezing cold for her car to be returned. When she finally arrived, she claims she was covered in mud and damaged to the point that she couldn’t get her home.

The 82-year-old landed in Manchester at 10pm on Thursday March 10, thinking she had peace of mind using the parking service. It was supposed to be as easy as dropping off your car with someone at the airport and then returning it to them at the airport, but instead Madeline claims it was a repair bill of £700 she faced for damage to her Mazda 2, LancsLive reports.

READ MORE:The family’s easyJet grief minutes after arriving at the airport

Madeline, who suffers from mobility problems and heart conditions, said her holiday was ruined when she returned to find her car covered in mud with damage to the lower panel, axle and shock absorbers. She said: “I contacted [the parking company] who said they were investigating but then ignored my calls and emails, I read on Trust Pilot that they had 74% bad reviews but by then it was too late.”

Madeline had to pay for the repairs herself and says she was left without a car for four weeks while she was in the garage making necessary repairs and waiting for parts. She added: “I’m so disappointed with the way the company handled my complaint and we even have video evidence of the car at Terminal 1 with the damage but the company continues to ignore us.”

Madeline says she used a company that shares an address with a company listed at Companies House. Both were approached for a comment but did not respond in time – either to LancsLive or Madeline and her family.



Madeline Tretton claims she spent £700 fixing her car after leaving it with a meet and greet service at Manchester Airport

A spokesperson for Charlie Cornish (CEO) office at Manchester Airport said: “I can confirm that Manchester Airports Group (MAG) is in no way associated with the company listed. We will continue to support the police and trading standards of our neighboring councils teams to do everything in our power to raise awareness and resolve this issue.

“We encourage customers to use initiatives such as Park Mark and the government-backed ‘Buy with Confidence’ program to find a carrier that has gone through a series of detailed checks.”

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