In an effort to better inform customer purchasing decisions, Manheim is rolling out diagnostic trouble code vehicle (DTC) information to all LotVision-equipped locations nationwide, the company announced on April 12. The expanded capabilities will be available to approximately 80% of Manheim’s vehicle inventory in Q2 following the successful completion of a two-month pilot program at sites in Texas and California. LotVision tracks approximately 98% of Manheim’s vehicle inventory.
LotVision is a wireless in-vehicle tracking device that helps dealers, carriers and team members accurately locate vehicles on auction lots within 10 feet. In partnership with Cox2M, the IoT business line of Cox Communications, Manheim recently extended this technology to allow customers to access valuable in-vehicle diagnostic data from the Lot Vision homepage.
With LotVision’s enhanced capabilities, Manheim offers customers the most comprehensive list of generic diagnostic trouble codes in the industry. It includes over 7,000 DTCs standardized by the Society of Automotive Engineers and updated in real time to indicate if a system is working properly. Customers will have the ability to view a vehicle’s diagnostic data on the auction lot or remotely, looking up the VIN or work order number, increasing transparency and helping customers complete repairs before the sale and to make buying decisions.
The pilot program produced a high adoption rate from sellers (93% in Manheim Dallas and 97% in Manheim Southern California) whose feedback revealed an interest in wanting to be perceived as credible and transparent. Feedback from buyers has confirmed that diagnostic information is valuable and important in helping them make smarter and safer purchasing decisions.
“As Manheim expands its goal of creating a better, more connected customer experience, we are committed to providing the vital information they seek to make their buying and selling decisions,” said Bob Grounds, assistant vice president of Mannheim’s operational excellence. “LotVision’s expanded capabilities are also an important next step in helping Manheim advance a more transparent marketplace.”
Thanks to its ability to help customers find their vehicles faster and more efficiently, LotVision has become the most visited page on mymanheim.com and accessed by approximately 95% of users via a mobile device. LotVision’s GPS tracking hardware created by Cox2M is designed to support more connected devices over a wider area.
Originally posted on Remarketing of vehicles